"I just wanted to follow up with an email testimonial to HOW MUCH you helped me out yesterday in a "defining moment" (read "crisis").It took me 4 hrs to download 1 video because I wasn't doing it the smart way. My bad. But you helped me download 5 more in about 30 minutes, and singlehandedly (and calm as a cat) MADE MY PRESENTATION! The entire presentation was unscripted and casual, we intentionally "shot from the hip," and did not prepare a PowerPoint or a strict agenda. The whole presentation hinged on FOOD (TASTING), and SHOWING THOSE VIDEOS seamlessly at the right time. And I was sweating bullets after the first video took 4 hrs! In the end the presentation was a HUGE success. So thank YOU. Your professionality, collected and calm "CAN DO" attitude and your problem solving skills at the precise moment I needed them TOTALLY SAVED THE DAY. I can't thank you enough!"